Versand
SHIPPING POLICY
Last updated: 20 August 2026
Kings of Tools aims to provide fast, reliable and secure delivery to both consumers and professional customers.
1. Shipping destinations
The countries and regions to which we currently deliver are shown in our online store and at checkout.
If a delivery option is available for your address at checkout, we currently offer delivery to that destination.
Availability of delivery methods may depend on destination, parcel dimensions, weight and product type.
2. Shipping carriers
Depending on destination, parcel size and selected delivery method, orders may be shipped using established carriers such as:
DHL, DPD or UPS.
Kings of Tools reserves the right to select an appropriate carrier or equivalent delivery service unless a particular service has expressly been agreed.
3. Shipping costs
The applicable shipping charge is displayed at checkout before you complete your order.
Where Kings of Tools offers free shipping above a certain order value, the applicable threshold and any conditions will be displayed in the online store or at checkout.
4. Processing times
We normally aim to dispatch available products within 2–3 business days after receiving the order and, where applicable, payment authorisation.
Orders placed on weekends or public holidays are normally processed on the following business days.
Processing times are estimates and may vary during periods of high demand.
5. Delivery times
Delivery time after dispatch depends on the destination, carrier and delivery service.
Any delivery times displayed in the online store are estimates unless a specific delivery date has expressly been agreed.
Carrier delays or circumstances outside our reasonable control may occasionally affect delivery.
If we become aware of a significant delay, we will endeavour to inform you.
Mandatory consumer rights regarding delayed delivery remain unaffected.
6. Split deliveries
Products from the same order may occasionally need to be shipped separately.
If Kings of Tools decides to split an order into several shipments, you will not be charged additional shipping costs solely because of the split.
7. Parcel shops and collection points
Where delivery to a parcel shop, service point or other collection location is used, the carrier will normally notify you by SMS, email or its delivery application when the parcel is ready for collection.
The parcel must be collected within the period specified by the carrier.
Failure to collect a shipment does not automatically constitute exercise of the statutory right of withdrawal.
Where an uncollected shipment is returned to Kings of Tools, reasonable and actual additional costs may be charged or deducted where permitted by applicable law.
8. Delivery information
Customers are responsible for ensuring that the information supplied with an order is correct and complete, including:
- name;
- company name where applicable;
- delivery address;
- postcode;
- email address; and
- telephone number.
Incorrect or incomplete information may cause delays, failed delivery or additional carrier costs.
Where permitted by applicable law, reasonable and actual additional costs resulting from incorrect customer information may be charged to the customer.
9. Direct delivery
Where direct delivery to a business, workplace, home or other specified address is selected, somebody may need to be available to receive the shipment in accordance with the carrier's delivery conditions.
If delivery fails because nobody is available where attendance was reasonably required, additional carrier costs may arise.
Where permitted by applicable law, reasonable and actual additional costs resulting from such failed delivery may be charged to the customer.
10. Transport damage
If your parcel or products arrive damaged, please contact us as soon as reasonably possible:
Please include your order number and preferably photographs showing:
- the external packaging;
- shipping label;
- internal packaging; and
- damaged product.
Please retain the packaging until the matter has been resolved, as the carrier may require it for inspection.
For consumers, prompt reporting helps us investigate the matter with the carrier but does not remove or restrict mandatory statutory rights.
11. Delivery delays
If an order is delayed, your rights depend on the circumstances and applicable law.
Nothing in this Shipping Policy limits mandatory rights available to consumers regarding delayed or failed delivery.